GaleBox as a VoIP Virtual Call Center Solution

Fig 1 A Concept of GaleBox VoIP Virtual Call Center Solution

Nowadays many businesses require a steady multi-channel based on VoIP technology solution with customer-friendly support enabling agents to process information effectively and quickly.

Digamma Software offers a solution for small-sized Call centers. It was designed to enhance the effectiveness of customer service and ease service call processing within the center while rising up the service quality through well-engineered and automated workflow using CRM components.

GaleBox tool-set is a budgetary offer that starts with a cost effective option and can be deployed within a couple of weeks. This virtual Call center solution is intended to be used in small businesses (up to 30 agents) and allows saving time and money thus getting enhanced total effectiveness of the company.

Telephony Application, Contact Center VOIP and Telephone Systems

Your call center agents, supervisors and system administrators will be able to operate and work from home call center, or run a call center operation from anywhere in the world.

GaleBox is delivered with the intuitive web based interface along with some CRM elements. Almost everything that you could need is included in the system Agent’s script editor, seamless data intagration, data import/export, reporting and system configuration possibilities.

Predictive Dialer and Call Blending are helping companies increase service quality while reducing operating costs. We understand the critical importance of a comprehensive automated customer care solution. Our customizable agent’s scripting system helps your Call Center to drive highest levels of customer satisfaction and retain more of your valued customers.

The GaleBox Call Center solution offers the standard Call Center analytics, quality monitoring, phone answering system and agent performance management features that you will find in any regular Contact Center system of small size (up to 50 active agents), all integrated and bundled in one solution but with less time and money cost.

Just try to understand how our tools work, the efficiency they deliver, their call quality and the reporting tools that will be yours as part of Digamma Software LLC.

Please visit the following links to find detailed information on GaleBox Call Center solution:

• GBAgent_UM_draft.docx
• GBAgent_UM_draft.docx
• GBAgent_UM_draft.docx